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Support & Help Center

Frequently asked questions & answers

Everything you need to know about our multi-currency accounts, high-yield vaults, global payment clearance, titanium metal cards, and institutional security protocols.

Account Opening & Eligibility

For individual accounts, our automated cryptographic verification completes in under 2 minutes using your government-issued ID and a 5-second biometric scan. For business entities, verification is typically completed within 2 to 4 business hours.
Individuals need a valid government photo ID (Passport, National ID, or Driver's License) and proof of residential address. Business entities require Certificate of Incorporation, register of Ultimate Beneficial Owners (UBO), and standard corporate governance documentation.
Finovo operates across 160+ countries including the United States, Canada, the European Union, the United Kingdom, Singapore, Australia, UAE, and Latin America. We adhere to all international FATF and AML sanction lists.

High-Yield Savings & 8.45% APY

Unlike commercial retail banks that retain 95% of interest margins, Finovo directs unencumbered treasury balances directly into prime institutional repo markets and short-duration senior credit facilities, passing institutional returns back to depositors.
No. Finovo vaults provide 100% on-demand liquidity. You can withdraw, wire, or spend your funds 24 hours a day, 7 days a week with zero lock-in penalties or minimum holding durations.

Transfers & Global Clearance Rails

Transfers between Finovo accounts settle in under 1 second. Transfers into external recipient bank accounts route through local domestic networks (SEPA Instant, FedNow, Faster Payments) and typically arrive in under 5 minutes.
Finovo converts currencies at the exact live interbank mid-market rate with 0.00% markup spread. You pay exactly what the currency is worth on global foreign exchange markets.

Titanium Hardware & Virtual Cards

Once your account is verified, order your titanium card directly from the Finovo dashboard. It is custom laser-engraved and shipped via complimentary DHL Express with tracking to your doorstep within 3 to 5 business days worldwide.
Disposable burner cards generate a unique 16-digit card number and CVV for one-time online transactions. As soon as the charge clears, the card details self-destruct, preventing any future unauthorized recurring billing or database leak risks.

Security, Regulation & Custody

Yes. Client fiat balances are held in segregated custodial accounts at tier-1 regulated banking institutions with pass-through FDIC insurance protection up to statutory maximums ($250,000 per depositor).
MPC splits private cryptographic approval keys across multiple independent server shards. No single server, employee, or attacker ever has access to a whole master key, eliminating single points of failure.
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Finovo Global Wealth & Currency Management